Privacy policy

Privacy statement

Our commitment to safeguarding your personal information is crucial to Greatwall and its subsidiaries, and we embrace the increased transparency and security measures for personal data mandated by the General Data Protection Regulation (GDPR).

No matter if you are a valued customer, supplier, commercial or administrative intermediary, a digital registrant, a physical registrant, a digital visitor, or a facility visitor, it is crucial to us that you feel secure about how we handle your personal information.

The Privacy statement detail the personal data we collect from you, the reasons for doing so, and how we handle your data.

We also clarify your rights under the GDPR and provide contact information for any inquiries or requests regarding your data.At the point of data collection, you will be informed about the legal basis for each purpose and directed to the Greatwall Privacy Statement. We retain personal data only for as long as necessary for the purposes outlined in this statement, unless extended for legitimate reasons, legal requirements, or to support a legal claim. Should you have given consent for data usage, you have the right to withdraw it at any time, after which we will cease using your data. Details about withdrawal rights and retention periods are given when your personal data is initially collected.

Definitions

l If you or the company have bought our products or services, you fall into the category of a Customer.

l Should you be employed by a company that supplies goods and services to us, you would be classified as a Supplier.

l In the case where you work for one of our distribution partners, agents, customs brokers, or other intermediaries, you would be deemed a Commercial or Administrative Intermediary.

l A Digital Registrant is someone who engages with our online platforms to:

• request information about our products or services
• register for newsletters or Greatwall sponsored events
• apply to any Greatwall subscriptions or community forums
• respond to survey or marketing communication

l When you physically sign up with us during any of our events, you are identified as a Physical Registrant.

l Visitors to our websites who do not complete the registration process outlined for Digital Registrants are categorized as Digital Visitors.

l Lastly, if you pay a visit to any of our offices or facilities located within the EU or EEA, you are considered a Facility Visitor.

It's important to note that an individual can belong to multiple categories based on their diverse interactions and affiliations with Greatwall. For instance, if you have made a purchase from us, engaged in online form submissions through our website, and also physically visited one of our locations in the EU or EEA, you would concurrently hold the statuses of Customer, Digital Registrant, and Facility Visitor.

What types of personal data do we use and why?

Categories of data	Purposes
Contact data (such as name, business address, email address, and phone number)	Effective and efficient communication: respond to your questions, send information about Greatwall products and services of interest to you; lead generation; fulfill our obligation to keep you informed about safety matters; communicate technical changes.
Organizational data (such as which company and department you work in)	Efficient marketing: understand what products and services information you would be interested in receiving.
Financial data (such as credit or payment information, bank account details)	Financial control: To assess credit and payment history, facilitate payments; to fulfill anti-money laundering obligations; and to manage rebates and refunds.
Contract data (such as sales/purchase orders, shipment address or return to address), billing information, and other information collected under our customer and supplier contracts.	Facilitation of order management, shipment and warranty; administration of service level agreements.
Learning/training records (such as training attendance, completion of learning activities, competence data, qualifications)	Administer the customer/supplier/partner relationship and to communicate and develop new training opportunities you may be interested in.
Individual preferences (such as language and food preferences)	Provide effective communication in the language of your choice and cater for dietary requirements. To offer you a pleasant experience in dealing with us.
Service and warranty data (such as Repair and service history and claims)	For contract warranty fulfillment and for product development improvements and for fulfilling our/your maintenance obligations.
Health and safety data (such as incidences occurring during visits to our test and manufacturing facilities, and any injuries that may occur from use of our equipment.)	Fulfill legal obligations to record incidents and claims management. Improve safety in hazardous environments and to facilitate access for individuals with physical restrictions.
Travel data (such as visa and passport information, travel costs, itinerary)	Arrangement of travel to Greatwall sites and events, including the arrangement of Visas.

Attention

When exploring our websites, you will come across detailed cookie policies tailored to each individual site.

To enhance your experience, we may incorporate links to third-party websites on our platforms. These external sites maintain their own distinct privacy practices. It is crucial to understand that Greatwall does not assume responsibility for the operations of these third-party websites; hence, engaging with them implies your agreement to abide by their respective privacy terms.

Sharing information with parties outside of Greatwall

Greatwall refrains from selling, trading, or transferring your personal information to unrelated entities, unless explicitly stated below, all in pursuit of our legitimate goal to deliver the premium-quality products and services you associate with our brand. Should the need arise to export your data beyond the EU and EEA borders, it will strictly occur under conditions ensuring its continued security, achieved via mechanisms like the Greatwall internal data transfer agreement, the utilization of the European Commission’s Standard Contractual Clauses with third-party recipients, or adherence to the stipulations set forth by pertinent national data protection legislation.

l We collaborate with our website hosting partners and other entities involved in managing our websites, conducting business operations, or serving you, by sharing data pertaining to Digital Visitors, Customers, and Registrants, under the strict condition that they maintain confidentiality of your personal information. Further insights on this can be gleaned from our dedicated Cookie Information pages.

l In instances where a response to your query necessitates it, Greatwall may internally share data related to Digital Visitors, Facility Visitors, Customers, Registrants, or Suppliers with another affiliate within the Greatwall corporation.

l To promote and offer fitting Greatwall products and services, we engage in data sharing among Digital Visitors, Facility Visitors, Customers, and both Digital and Physical Registrants within the Greatwall corporate family and with trusted business associates such as authorized resellers or distributors. This collaboration also facilitates joint organization of product demonstrations and other events tailored to your interests.

l There exist scenarios where we might be compelled to disclose information regarding Digital Visitors, Facility Visitors, Customers, Suppliers, or Digital and Physical Registrants to the proper authorities or other pertinent third parties. This could occur in enforcing our privacy policies, safeguarding Greatwall’s rights, assets, or overall security, or when we are legally bound by a government mandate to provide such data.

Blogs, chat rooms and the like

Greatwall's websites may feature blogs, chat rooms, or bulletin boards where users can openly share information. It's important to remember that any personal details you voluntarily disclose in these public forums can be accessed, collected, or utilized by other visitors. Third parties unrelated to Greatwall who interact within these spaces might also message you independently, and we do not oversee or assume liability for how these third parties manage your personal data.

Regarding customer endorsements, we only publish a list of references and positive testimonials related to our offerings after securing explicit consent from each featured customer.

 

Your rights

You possess the following rights:

1. The right to be informed about the specific personal data Greatwall retains concerning you.

2. The right to request limitations on our processing of your information under certain conditions.

3. The entitlement to access and review the personal data we hold.

4. The ability to request corrections for any inaccuracies or updates to outdated information we possess.

Furthermore, you hold the right to challenge our processing of your personal data when it's based on legitimate interests, or to contest decisions made about you that resulted from profiling or automated decision-making processes involving your data. Depending on circumstances, you may also request the complete deletion of your data from our systems or demand that we supply your data to you in a structured, machine-readable format, facilitating its transfer to another entity.

In instances where we gather personal data based on your consent, you reserve the right to revoke that consent at any moment. This can be done by selecting the option to "withdraw consent" or utilizing the "unsubscribe" link found at the footer of Greatwall marketing communications, including emails and web forms through which you initially granted consent.

 

The controller of your data

The entity overseeing your data within the Greatwall group is the company that initially gathered your information and determined how and why it would be utilized. To view a comprehensive list of all companies under the Greatwall umbrella, you are welcome to consult our directory. Should you have inquiries pertaining to the controller of your data, or any other data-related questions, feel free to reach out to a designated privacy officer through our dedicated Privacy portal.

 

Data collected from other sources

On certain occasions, Greatwall may acquire data pertaining to you from sources other than yourself. An instance of this could be when we receive information from our Business Partners or Suppliers that includes details about you. Additionally, we gather personal data from publicly accessible sources, including social media platforms. In every specific scenario where we obtain data from third-party sources, we commit to furnishing you with additional details regarding these sources.